If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter. Ridacard offers you unlimited travel across our network on: Lothian Country (city zone & cityWEST zone), East Coast Buses (city zone a & county zone b). Further details can be found in our Customer Privacy Notice. Lothian For student matriculation cards which show only the month in which the card expires (i.e. For Direct Debit Ridacards which have failed without any sign of visible damage, the cardholder will be refunded the value of the lowest cost equivalent on-bus tickets (e.g. With the help of our essential guide, you’ll discover the very best of Edinburgh and the Lothians. 8.2 Zone C & D Ridacards cannot be topped up at PayPoint agents – “top ups” for these cards can only be purchased at one of our Travel Hubs. Ridacard offers you unlimited travel across our network on: Edinburgh Trams (all zones) Lothian city buses; NightBus … Whenever a Student Ridacard is first issued, your printed receipt will contain the details of what the “Matriculation Expiry” of that card has been set to. It’s our best value travel option and you can enjoy unlimited travel 24/7 across the city with Edinbugh Trams and Lothian Buses. Here are the answers to the questions our customers ask us most frequently. If you live in Edinburgh and the Lothians, this section has all you need to plan your travel arrangements. Lothian Country – This popular service connects communities around West Lothian seven days a week. Living and studying in Edinburgh? The card is programmed to expire on or immediately after the same day as the expiry date of your student matriculation card and will not work on our buses afterwards. For those all important bus times, we have detailed timetables for every service across the network. Travelling by bus to and from school? Where you can travel with citysmart. DAYtickets) that have been purchased. Subject to clause 4.3, any part of the administration fee which is not used to pay for travel or otherwise withheld as a consequence of a breach of these terms, will be included in any refund due after cancellation of the subscription and the return of the card to Lothian. For secondary school pupils travelling with Student Ridacards, the expiry date will be set to the 30th of November in the year in which you leave school. Airport Buses – We run four services connecting the City Centre, North Edinburgh and West Edinburgh with the airport. Adult and child singles and day tickets, pre-paid multiple singles and 'Ridacards' are also available, with senior citizens travelling on free travel passes in line with the rest of Scotland. 7.2.2 Changing the payment date may result in a pro-rationed charge for travel, which is payable at the time the payment date is changed. “Academic Year 2017/2018”), we will set the Student Ridacard expiry date to the 30th November of the year in which that course finishes (so for the example above, 30th November 2018), giving you plenty of time to come into one of our TravelHubs. Ridacard offers you unlimited travel across our network on: The more you travel, the more you save. For a travel deal this good, check the table below for full details of prices for adults, students and children, and any travel restrictions that apply. 6.6 If at any point you believe the information we process on you is incorrect, you can request to see this information and have it corrected or deleted. 2. 6.4 We use the information of Ridacard holders for customer services, administration, and fraud prevention. There's a maze, word search and three bus pictures to colour in. See also 7.2 for Direct Debit cardholders. 2.1 Ridacards can be used for travel on all Lothian Buses services, NightBuses, Lothian country (city & cityWEST zones) and East Coast Buses zones A & B. Ridacard is not valid for travel on special services, East Coast Buses zones C-F and Edinburgh Bus Tours. Refunds of any Direct Debit overpayments will be made only upon written request and at Lothian Buses discretion, up to a maximum of 6 months payments. 2.1 Ridacards can be used for travel on all Lothian Buses services, NightBuses, Lothian country (city & cityWEST zones) and East Coast Buses zones A & B. Ridacard is not valid for travel on special services, East Coast Buses zones C-F and Edinburgh Bus Tours. … 3.1 Cardholders, or in the case of a Junior card the cardholder’s parent or carer, must report loss or theft of the card or any technical failure in person at one of our Travel Hubs where a replacement card with the same expiry date will normally be issued. Lothian City Buses – We operate over 50 regular services with plenty of connections across the network. 5.1    Lothian Buses reserve the right to vary these Terms and Conditions. The account holder may also contact Lothian, by calling 0113 320 7108 or visiting one of our Travel Hubs, to arrange for immediate payment of the overdue amount. We operate over 50 regular services with plenty of connections across the network. We’ll give you as much notice as possible if there are any planned diversions in place or changes to our bus routes. If you live in Edinburgh and the Lothians, this section has all you need to plan your travel arrangements. East Coast Buses – Connecting Edinburgh with the towns and villages of East Lothian. Continued eligibility to purchase a Student Ridacard beyond that date will require the cardholder to repeat the above process by presenting their new matriculation card at one of our Travel Hubs. What’s included with Ridacard? Sign in for quick access to your favourite stops, journeys and services. Travelling around Edinburgh and the surrounding areas has never been easier with our popular Journey Planner. Buying a Ridacard is much cheaper than paying for bus tickets every day. No refunds are available on Student 9 Month Ridacards which have less than 15 weeks validity remaining. 2.2 Ridacards can be used for travel on Edinburgh Trams in both the Airport and City Fare Zones, but must be successfully validated on one of the Platform Validators at each tram stop, prior to boarding the tram. Refunds are only available on Annual, Student 9 Month and Direct Debit Ridacards. See also 7.2 for Direct Debit cardholders. Lothian’s season ticket Ridacard, which was last increased in 2018 will also to subjet to an increase. EH7 4AZ. 1.2 Ridacards remain the property of Lothian Buses at all times and Lothian Buses reserves the right to withdraw the Ridacard at any time. Here are the answers to the questions our customers ask us most frequently. Lothian Lothian Buses has announced adult single fares are to go up from £1.30 to £1.40 while the price of an adult day ticket will rise from £3.20 to £3.50. 4.3.1 Any refund will be calculated from the date the Ridacard is returned to one of our Travel Hubs, which must be at least five working days before the monthly payment date. Lothian Country – This popular service connects communities around West Lothian seven days a week. Ridacard validity and usage are not matched to Direct Debit payments – the card must be returned to a one of our Travel Hubs in order to cancel any Direct Debit. Our night buses run from midnight until the early hours to get you home. East Coast Buses – Connecting Edinburgh with the towns and villages of East Lothian. For those all important bus times, we have detailed timetables for every service across the network. If you’re … Sign in for quick access to your favourite stops, journeys and services. Use of Ridacard is subject to these terms. If required, a replacement card can be obtained on payment of the appropriate fee. As of February 2020 , an adult single fare is £1.80 and a child fare costs 90p. Tram: citysmart journeys can be used for travel on Edinburgh Trams to or from all stops except Edinburgh Airport.Only one customer can use a citysmart card at any one time on Edinburgh Trams. 4.1 To apply for a refund, the card must be returned to one of our Travel Hubs. East Coast Buses – Connecting Edinburgh with the towns and villages of East Lothian. 2.1 Ridacards can be used for travel on all Lothian Buses services, NightBuses, Lothian country (city & cityWEST zones) and East Coast Buses zones A & B. Ridacard is not valid for travel on special services, East Coast Buses zones C-F and Edinburgh Bus Tours. Use. Alternatively, if a Ridacard is “topped up” before the current product expires, then the current expiry date will be extended by the amount of time purchased and the card will remain continuously valid throughout – the updated expiry date will be shown on your receipt. An adult day ticket costs £4.50 and a child day ticket £2.50. The Lothian 'Ridacard' bus pass is a pre-paid plastic smartcard giving unlimited travel on regular daytime and night bus services. Lothian Country (city zone & cityWEST zone) East Coast Buses … We do not collect any personal data we do not need to provide these services. With our live tracker we follow the location of your bus and tell you when it’s due to arrive at your stop. Pop in to see us if you’re looking for information on our services or to buy or top-up your Ridacard. Tickets; Using the bus 2.4 Lothian Buses will withdraw any Ridacard which it believes has been tampered with or is being misused or has become illegible (see 1.5 above) or electronically unreadable. Pop in to see us if you’re looking for information on our services or to buy or top-up your Ridacard. It’s easy to select the bus you need or plan your journey with our interactive route maps. The fee for a replacement card (currently £3) will be waived if the failed card is undamaged. Student and child discounts are available too. TravelHub – Pop in to see us if you’re looking for information on our services or to buy or top-up your Ridacard. Lothian Buses have operated a flat-fare system since March 2006. East Coast Buses – Connecting Edinburgh with the towns and villages of East Lothian. We may also share your personal information with the police and other law enforcement agencies for the purposes of the prevention or detection of crime, where required by law to do so. ️ https://bit.ly/3dQ70KM. Lothian Buses have announced a fare hike across their services, which is set to come into force early next month. 6.3 For Direct Debit customers, we also collect email addresses for account correspondence, and bank details. 6.5 We will retain your information for the time that you have a Ridacard registered in your name and for up to 5 years after the last use of your card, less if the data is no longer required for its original purpose, after which your data will be securely deleted. Tickets; Using the bus Annandale Street The firm, which provides transport services across Edinburgh and the Lothians, say it will be the first time in two years that they have increased the cost of tickets.. 1.1 The Ridacard scheme is promoted and operated by Lothian Buses Limited, 55 Annandale Street, Edinburgh, EH7 4AZ. 9.1 Student Ridacards are only available to pupils of secondary schools in the Lothian Buses operating area and to full-time students in possession of a currently valid photo-ID matriculation card from one of the following Universities and Colleges: Edinburgh Napier University, Edinburgh Theological Seminary, Heriot-Watt University, Newbattle Abbey College, Queen Margaret University Edinburgh, SRUC (formerly Scottish Agricultural College), The Edinburgh College (formerly Edinburgh’s Telford College, Jewel & Esk College and Stevenson College) and University of Edinburgh. Keep yourself & others safe by following this guidance! EH7 4AZ. We operate over 50 regular services with plenty of connections across the network. Lothian City Buses – We operate over 50 regular services with plenty of connections across the network. You can buy a Ridacard at any of our TravelHubs and there are numerous ways to pay. The start date for the calculation of any refund will be the date when the card is returned to us. WIN WIN WIN!!! This popular service connects communities around West Lothian seven days a week. Proof of age is required at time of purchase. TravelHub – Pop in to see us if you’re looking for information on our services or to buy or top-up your Ridacard. Ridacard offers you unlimited travel across our network on: Lothian city buses. 4.3 For cancelled Direct Debit Ridacards, a refund of money paid but not required to pay for travel will be made. The Ridacard 7-day pass seems a good value, especially as the Airlink bus is included. The value of the whole weeks used between card activation and card return will be deducted from the price paid at the current 7 Day Student Ridacard price. For weekly, four weekly and Annual Ridacards which have failed without any sign of visible damage, a replacement card will be loaded with compensatory time up to a maximum of three days – no monetary refund will be paid in respect of any cash fares paid. If you need to cancel a Direct Debit with us, pop into one of our TravelHubs, or call 0113 320 7108 (Mon-Fri 0900-1730). 7.2 Monthly Direct Debit payments are due one month from the date the subscription is initiated. Customer Services Department Find out how to get around, check out ticketing options, hear from other students and pick up hints and tips in our blog! On the Lothian Bus website, it seems to say that one can only purchase the card at specific locations - and I don't see … Connecting Edinburgh with the towns and villages of East Lothian. 7.2.1 This date may be changed so long as at least one scheduled Direct Debit payment has been collected, and that any requested change is notified to Lothian at least ten days before a scheduled payment date. Our Data Protection Officer can be contacted at DPO@lothianbuses.co.uk. 1. “December 2018”), we will set the Student Ridacard expiry date to the last day of that month (so for the example above, 31st December 2018). Junior Ridacards are not valid for travel on or after the cardholder’s 16th birthday. NightBus services. 1.4 A card issue fee (currently £3) is payable when a Ridacard is issued. It is purchased initially from a Lothian Travel Shop, where the owner's picture is … 2.3 In case of difficulty, the cash fare for the journey should be paid and the card taken to one of our Travel Hubs within two working days, where it can be checked and replaced if necessary. Notice of any change to this fee will be posted in our Travel Hubs and on the Lothian Buses website. The Lothian 'Ridacard' bus pass is a pre-paid plastic smartcard giving unlimited travel on regular daytime and night bus services, as well as Edinburgh Trams services. That in itself is worth the price of the card, but it’s the convenience of travelling across Edinburgh and the Lothians whenever you want without the hassle of searching for the exact fare which seals the deal for our Ridacard customers. 4.3.3 Direct Debit payments will continue, irrespective of Ridacard use, until either the Ridacard is returned to one of our Travel Hubs, or the Direct Debit mandate is cancelled by the cardholder. If you wish to cancel your direct debit Ridacard, please email directdebit@lothianbuses.co.uk with a note of your Unique Reference Number (6-digit number on the front of your Ridacard, to the left of your photograph), your Ridacard number (the 8-digit number beneath the word “Ridacard”), … Coronavirus Closure. Visit our Ridacard page for prices and full details. Continuing students should visit one of our TravelHubs before this date, taking with them their new student matriculation card, so that we can issue you with a new Student Ridacard. With the help of our essential guide, you’ll discover the very best of Edinburgh and the Lothians. 9.2 Student Ridacards will not be valid for travel beyond the expiry date of the matriculation card which must be presented at the time of purchase. 7.2 Direct Debit Ridacards are loaded with 5 years continuous validity, with the expiry date shown on the bus ticket machine/platform validator display every time the card is used. It is purchased initially from a Lothian Travel Shop, where the owner's picture is … Customer Services Look out those crayons and don't forget to share their finished artwork with us! Connecting Edinburgh with the towns and villages of East Lothian. If you have a Student Ridacard and are unsure about its validity, please visit one of our TravelHubs, taking with you both your Ridacard and your most recent student matriculation card – our team will be happy to help you. We run four services connecting the City Centre, North Edinburgh and West Edinburgh with the airport. The cardholder must also ensure that the photograph on their card remains a recognisable true likeness. You can download the application form here. Towards the end of that period, continuing Direct Debit customers should visit one of our Travel Hubs to have the validity of the card extended. Cardholders who are no longer eligible students must visit one of our Travel Hubs where any purchased time up to a maximum of 28 days will be transferred to a new Adult Ridacard. It can now be exclusively revealed that Lothian Buses lost around £12 million in expected income from sales of its bus pass Ridacard when compared to equivalent figures last year. Buying a Ridacard is much cheaper than paying for bus tickets every day. We monitor the network closely to check the status of all our services and issue alerts if there are any changes. Our Best Value option is available for a one-off fee followed by a monthly Direct Debit. 7.3.2 Should any second attempt to collect payment also fails, the Ridacard and associated subscription will be immediately cancelled. It’s easy to select the bus you need or plan your journey with our interactive route maps. The balance of any time purchased over and above the first 28 days will be refunded by cheque. TravelHub – Pop in to see us if you’re looking for information on our services or to buy or top-up your Ridacard. Passengers who have not validated their Ridacard before boarding must pay the on-board fare of £10. Should you opt in to our marketing, your information will be kept with us until you notify us that you no longer wish to receive this information. Lothian Buses has announced the rise will take place on its Lothian, Lothiancountry and EastCoastbuses services from Sunday 2 February. 9.3 Junior Ridacards are available to passengers aged between 5 and 15 (Direct Debit – 14). 8.3 If a Ridacard is allowed to expire before being “topped up” with another one or four weeks, then the time purchased will not start until the card is used on one of our buses – this is called “activate on first use”. Be emailed to directdebit @ lothianbuses.co.uk journeys and services and three bus pictures to colour.. 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